Privacy Policy JOM178

Welcome to the jom178 Privacy Policy page. We, as the operator of the online betting platform jom178.onl, is deeply committed to the privacy and security of every member's personal information. This document is written to give you a clear and transparent understanding of our data handling practices.

This Privacy Policy applies to all information collected through our website, the JOM178 mobile app, and any of our official communication channels. By using the JOM178 platform, you agree to the terms set out in this policy.

JOM178 collects your personal information through several means — directly when you provide it, automatically as you use the platform, and occasionally through trusted third parties.

Information you provide directly:

• Registration information: Full name, date of birth, email address, phone number, and password.
• Identity verification (KYC): Copies of your identity card, passport, or other supporting documents required to verify your identity.
• Financial information: Bank account details, e-wallet numbers, and payment-related information for processing deposits and withdrawals.
• Communications: Messages, complaints, or inquiries you send to our support team.

Automatically collected information:

• Your IP address, browser type, and device operating system.
• Login data, session duration, and game activity history on the platform.
• Information about cookies and similar tracking technologies.
• General location data based on IP address (not precise GPS location).

The information we collect is used solely for legitimate, stated purposes. jom178 uses your data for the following:

• Account management: Create, verify, and manage your account on the jom178 platform.
• Transaction processing: Process deposits, withdrawals, and all financial transactions securely and accurately.
• Platform security: Detect and prevent fraudulent activity, money laundering, and unauthorized use.
• Customer support: Respond to inquiries, handle complaints, and provide the technical support you need.
• Legal compliance: Meet legal obligations and requirements from relevant regulatory bodies.
• Service improvements: Analyze usage patterns to improve platform functionality and user experience.
• Marketing communications: Send promotional information and special offers — you may opt out at any time.

JOM178 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored in your browser when you visit our website.

The types of cookies we use include:

• Essential cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
• Performance cookies: Helps us understand how users interact with the platform so we can make improvements.
• Functional cookies: Save your preferences such as language and display settings for a more convenient experience.
• Marketing cookies: Used to display content relevant to your interests. You may decline these cookies through your browser settings.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

JOM178 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, we share your data in the following limited circumstances:

• Payment processors: Required financial information is shared with trusted payment service providers to process your transactions securely.
• Service providers: Third-party companies that help us operate the platform, such as hosting services and customer support systems, are bound by strict confidentiality agreements.
• Legal requirements: We will disclose information if required by law, court order, or a lawful request from a competent authority.
• Rights protection: In cases of suspected fraud or terms violations, relevant information may be shared with parties involved in legal proceedings.

Protecting your personal information is a responsibility we take very seriously. jom178 implements multiple layers of technical and organizational security to ensure your data is always protected.

• 256-bit SSL encryption: All data transmitted between your device and jom178 servers is encrypted using industry-standard encryption protocols.
• Sensitive data encryption: Financial information and passwords are stored in encrypted form and cannot be read directly, even by our staff.
• Strict access control: Only authorised personnel may access members' personal data, and all access is logged for audit purposes.
• Round-the-clock monitoring: An active monitoring system operates 24/7 to detect and respond to any security threats promptly.
• Two-factor authentication (2FA): Additional security layers are available on member accounts to prevent unauthorized access.

JOM178 retains your personal information for as long as your account is active or as needed to provide services to you. Following account closure, we may be required to retain certain data for a specified period based on legal and regulatory requirements.

• Account and identity data: Retained for the duration of the active account and up to 7 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
• Communication logs: Customer support chat records are retained for 3 years for reference and dispute resolution purposes.
• Technical data: System logs and analytics data are retained for 12 months, then securely deleted or anonymized.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.

As a jom178 member, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

The jom178 platform is exclusively for adults aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.

If we discover that a child's personal information has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question. If you believe your child has registered on our platform, please contact our support team immediately.

JOM178 reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated to you via in-platform notification or your registered email address at least 14 days before the changes take effect.

The date of the latest update is always displayed at the top of this page. We encourage you to review this page periodically to stay informed about how we handle your personal information.

If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly through the jom178 platform for immediate assistance.
• Email: [email protected]
• Response time: Privacy-related requests will be responded to within 72 business hours.

For information on the general platform usage rules, please refer to Terms and Conditions us. For responsible gaming guidance, visit the Responsible Gaming us.